MEMBERSHIP AGREEMENT AND BILLING POLICIES

PLEASE FAMILIARIZE YOURSELF WITH THESE POLICIES TO ENSURE A SMOOTH EXPERIENCE HERE AT THE ACADEMY

SUMMARY

• “STUDENT/GUARDIAN” in this document will refer to the individual signing this agreement, and is either the student himself/herself (if over 18), or the parent or legal guardian of the student.

• PAYMENT AUTHORIZATION: I authorize all tuition or financing payments outlined in this agreement, including those made upon membership renewals.  I understand that tuition is due regardless of my attendance.

• MEMBERSHIPS DO NOT EXPIRE: I understand that enrollments will never expire, and billing will never cease, unless I request a cancellation and follow the cancellation procedure.  Information on the cancellation procedure is included in this agreement (which will be sent to you upon enrollment) and can also be obtained by contacting the academy by e-mail, text, or phone.

• REFUND POLICY: I understand that refunds are not provided except in cases of clear negligence or error on the part of the academy or billing company.  Refunds will not be given for any other reason, without exception.  Cancellation requests made via improper channels, or containing incomplete information, will not be honored and billing may continue despite a request being made. Please review our hold and cancellation policies below. It is the STUDENT/GUARDIAN’s sole responsibility to manage their tuition schedule and plan accordingly.

• HOLDS AND CANCELLATION NOTICE: All memberships require a minimum notice of seven days for any changes to billing (holds, cancellations, or otherwise). All tuition payments scheduled in that period are due regardless of attendance or use, without exception.

• PAST DUE IS DUE: Cancellations and holds cannot be applied retroactively. Past due tuition is due regardless of attendance, injury, etc. Please manage your account responsibly or be subject to these terms.

• FAILED PAYMENT CHARGE: A $20 failed payment charge will be applied to all failed payments not reconciled within a 7 day period. These can stack so please be aware that using temporary card information, or keeping a locked card, can and will result in additional charges to your account.

• ARREARS: All accounts in arrears for more than two tuition cycles will be paused, and the balance will remain due on the books. Balances in arrears may be transferred to a collections company at any time which may have implications for credit history, credit score, and otherwise. Once accounts are transferred over to a third party, NSMMA will not be able to assist you in bringing your account current and you will need to engage directly with said third party.

• HOLD POLICY: All memberships can request a hold at any time, for any reason. Holds will only be permitted for up to 2 months out of the year, with the exception of injury. Holds will not be approved for travel or activity related absences of periods less than one month in length, and tuition will not be prorated to accommodate absences in training related to these, or similar, activities. Again, a seven day notice is required for all holds. All paid in full memberships can only be placed on hold for a cumulative total of 1/3 the length of the membership, maximum.  For example, a 6 month (180 day) memberships can be placed on hold for a maximum of 60 days, cumulatively.

• INJURIES/HOLDS: In the event of injury or medical issues, we will accommodate a student’s needs within reason.

DETAILS:

EFT Authorization: I, the STUDENT/GUARDIAN, agree to transfer electronic funds on a recurring basis from the checking, savings, or credit card account I specified above for my enrollment tuition dues. This authorization is to remain effective until I officially and successfully withdraw from the academy, and will remain effective when my membership renews automatically.

MONTH-TO-MONTH ENROLLMENT IN PERPETUITY:  All ENROLLMENTS will remain active, and be billed in regular increments at the prevailing rate at the time of this agreement, in perpetuity unless, and until, a cancellation request is made, processed, and confirmed.

REFUND POLICY: No refunds will be processed for any reason, at any time, unless charges were collected accidentally for reasons outside of the conditions of the enrollment agreement in full.  A credit towards future enrollment purchases may be applied in rare instances of billing disputes at the discretion of the academy.

CANCELLATION POLICY:  All enrollments require a 7 day cancellation notice..  Any bills due within that 7-day period will be processed and due as normal.  Non-pregnancy medical emergencies are exempt (proof may be required).  Cancellation requests must be made IN WRITING via the online cancellation form. This form is available on our resource site (www.northstarmembers.com), available via text/phone/e-mail, and available via a QR code prominently displayed on the front desk. Phone calls, texts, and in-person requests will be directed towards the proper channel and do not count towards the seven day notice required.

Processing each request via written form provides both the student and the academy with written records of the request and confirmation and this policy is designed ultimately to provide you, the student, with peace of mind and prevent any misunderstandings or miscommunications that may arise. Often times requests made in person, via text, or on the phone omit important information and are incomplete (for example: student names are often omitted!)

Additionally, processing all requests through our form provides an archive of requests and allows us to reliably and efficiently manage the workflow so that we can serve you best. The use of a form is NOT designed, nor intended, to complicate the process or create barriers to cancellation. Please understand and respect this policy so that we can ensure that both your entry into, as well as your exit out of, this academy is smooth and pleasant.

HOLD POLICY: Accounts may be placed on hold for up to 2 mounts out of the year. A seven day notice is required on all holds, otherwise the tuition payment will be processed in full as normal and credited forwards.  Paid in full memberships can only be placed on hold for a maximum time of 1/3 the length of the membership (i.e., 12 month paid in full memberships can place their account on hold for a maximum cumulative amount of 4 months).